How to manage difficult people: Types of difficulties

There are many types of difficult people. Some of them are similar and all of them try to overcome some kind of fear or use their behavior as a mechanism to fulfill a need.

The first step in managing difficult people is to recognize the type of difficulty, whether it is within yourself or others.

With every type listed below, write a name of one or two people that you know who are difficult for you that way. First, ask yourself, “Am I difficult that way?” and then move to other people you know. Try to find at least one person of each type before moving to the next difficulty.

Types of difficult people (1-10):

Exhibitionists

People that do things to be seen by others and to be in the spotlight. Their desire to be front and center and receive recognition may cause others to feel embarrassed and try to avoid their company.

Experts

People who like to be perceived as knowledgeable in a specific area. Whenever there is a discussion about the topic of their expertise, they expect others to consult with them only and if others dare to ask someone else, the expert feels insulted. People do not like being around experts, because they push their expertise rather than being kind about it.

This post is part 2 of 9 in the series How to Manage Difficult People

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How to manage difficult people: Energy Consumers

Difficult people are energy consumers, hence the title “difficult”. When you spend time with them, and sometimes just when you are in their presence, you feel exhausted. Most people, after trying to handle difficult people a few times without success, label them as “difficult” and after a while, they give up trying.

I was a difficult child for my parents and they gave up on me. My teachers gave up on me and even my friends gave up on me. I needed lots of courage to go through self-reflection and recognize I was not an easy child, not an easy student and not an easy friend. Lucky me, I was only 16 years old when I realized that difficult people are very lonely, they are in lots of pain and no one around helps them, because they cannot take the risk of associating with them.

Difficult people do not have many friends because they are hard work. They usually stick to the group of people that have no choice but suffer their presence, like family, old friends and work colleagues. These people tolerate their presence, but start to resent them if they have to be with them for a long time. They will never initiate an interaction outside what they have to.

Every difficult adult was once a difficult child. At least, they had some difficulties that have made them develop those “difficulties” as a defense mechanism. Difficult children usually say, “No one wants to be my friend”. Grownups change it to, “I don’t need (many) friends”, or, “They’re stupid, anyway”, because their social difficulty is already part of their identity and they cannot see themselves without it. If someone told them they were difficult, they truly would not understand what it made them say it. They do not recognize their difficulty as a problem, usually because it is not a problem for them but for others.

I believe that difficult people struggle to recognize and manage their own feelings. Much like a person with a learning difficulty, difficult people have an emotional or social disability. It is a cycle. Their challenges make them difficult, so others avoid their company, which makes their disability even worse. Their need for company and external sources makes them more difficult, so they get less help and support. It never ends.

This post is part 1 of 9 in the series How to Manage Difficult People

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Be Friendly, Be Happy

People are social creatures. They live in groups, they need the groups and they rely on the groups to survive. This creates some dependency that no one likes. Yes, some people need friends more than others do, but living on our own, not seeing or being in contact with the outside world, would bring an end to human kind.

Friends and friendships are very important to all people, even to those who find it hard to admit, and what social skills we do not have naturally, we can develop. We can learn how to be friendly.

In the past year, I have had many opportunities to talk and write about my successes. When I examined each of them, I realized that being a very social creature, loving people, understanding the way they function and using my good social skills were real assets to me.

Social skills – Nature or Nurture?
I have not always been a very friendly person. Not that I did not like company, but until the age of 16, I did not really understand the social rules I needed to live by. I had no friends, I got into frequent conflicts with the ones I did hang around with and I was lonely and miserable. My parents had no friends either, so I could not learn from them the right things to say and do around other people.

Then, I stopped reacting without thinking about the impact it has on my relationships and I learned that friendly people are happy people and that social skills can be learned.

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Good Friends

From time to time, 10-year-old Noff makes me so proud I just have to write about it. This girl inspires me so much I want other parents and kids to be inspired too. To me, these are the things that make the world a better place. This time, Noff showed how to be a good friend.

Noff’s school has a special unit for children with various disabilities. These kids spend much of their time in “normal” classrooms and go to the special unit for additional support, specific exercise and maybe a little bit to get out of classroom competition.

At the same time, the school includes these special students in every extracurricular activity – choirs, school plays, instrumentals bands and even dance troupes. We are amazed and moved to tears watching the little brave souls get up on stage with walking frames or in electric wheelchairs during concerts and performances and pour their heart out, their faces beaming with joy.

Some time ago, I picked Noff up from school and she said that one of the special education teachers had approached her and a few other girls for a secret mission. She said, “She wanted us to help one of the girls without telling anyone about it. She said the girl needed someone to help her get from the special unit to class and back and someone else to protect her in the playground from bullies”.

“Wow”, I said, “Are you proud she picked you?”

“Yeah!” she beamed at me, “And straight away, I asked her if it was Kelly [not her real name] and she looked surprised, but I know it’s hard for her to walk all the way to the special unit and back with all her stuff and I know some kids are picking on her”.

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Teach Your Kids How to Network

Every parent wants well-connected kids. Many people invest a fortune to allow their kids to hang around others they may benefit from. The saying “It’s not what you know, it’s who you know”, is very tough but true.

I learned it the hard way that connections get you places and that there is no need to fight it. I remember the first time I realized it when I was about 24 years old and went to the bank to get with a credit application. As Gal and I sat down in the manager’s office, he looked at us like we were two young kids and said, “Never! I don’t know you and I can’t give you any credit”.

People like doing business with people they know. There is an assumed trust with someone you know. My dad had suggested he come with us to the bank, but I said, “No! It’s not supposed to be like that”. We both had salaries, we owned our home (and had a huge loan my dad had organized) and I was convinced the bank manager would look at the facts and understand we were a reliable couple, but he did not.

At one stage, I asked the bank manager, “Do you know my dad?”

He asked, “What’s your dad’s name?”

When I told him, he cried, “Why didn’t you say so? Sure, I’ll give you credit! Here, give me the form and I’ll sign it”

I was furious, but I realized my dad had built this connection for a long time and it was just wise for me to take advantage of it. I also realized I had to do the same for my children.

Much of our success in life depends on our ability to network and connect with other people. This is a very important skill that your kids will learn from you. It is almost a form of art.

In my leadership training, I tell the participants that good leaders have good networks and they build them like spiders. Every person they meet, they weave a web that connects them. This is true in life and in business. You connect with people and you both benefit from the relationship. Benefit does not have to be financial, it can be emotional, but as long as both sides benefit, the relationship will continue. This is a very important social skill to teach children – having a network of friends is important for their success and it based on “give and take”. In a good relationship, you cannot be a constant giver or a constant receiver.

This post is part 4 of 4 in the series How to Raise Friendly Kids

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Ronit’s Parenting Bible: Manners

All parents dream of having polite kids with good manners. Some of the desire for manners is rooted in an old discipline of obedience that was part of every family structure in the past.

I have challenged this quest for good manners for many years. When I was a child, I was very rebellious and hated anything associated with manners. I believe I did that because my parents and my teachers used manners as a way to control their children and students, instead of explaining what manners meant and how we would benefit from using them.

I know many parents who still use external motivation today, repeatedly telling their kids to say “please” and “thank you” without helping them develop their own understanding and motivation. But I believe that when children know what it means to have manners and how they benefit from them, they are polite and show excellent manners naturally and effortlessly.

Kids can tell when they do something to please their parents and when they do it because they want to. After my kids have a sleepover or a party, many of their friends’ parents ask them, “What do you say to Mrs. Baras?” and the child is embarrassed and mumbles, “Thank you for having me”. This is a typical example of how parents confuse following orders (“You do what I tell you to do just because I told you to do it and I am God almighty and you’d better listen to me or else…”) with a lesson that equips children with rules of behavior that will make their life successful and happy.

This post is part 7 of 10 in the series Ronit's Parenting Bible

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Every Child Knows

Every parent knows that dealing with other human beings is not always smooth. We find ourselves interacting with different people all the time, with a wide variety of communication styles, values, beliefs and perspectives. That diversity can cause all kinds of misunderstandings, awkward moments and sometimes even serious friction.

Yet much of the time, most people operate under the assumption that “every child knows” what they know, that what seems clear and simple to them is as clear and simple to others. In fact, it is not the differences between us and the other people that create the friction, it is our expectation that they can see our point of view.

The TV series Lie to Me has brought the interpretation of facial expressions and body language into our living room, but unless you have developed these skills with a lot of supervised practice, it is likely that you can read what someone else is feeling correctly as often as not. If your partner walks in the door looking upset, are they sorry they are late, did they have a flat tire, did they get fired or did they just step in something unpleasant? It is hard to tell.

Here is an example.

John gets fires from work. He is so upset he cannot speak and decides to wait until the kids have gone to bed before sharing the bad news with Betty. Not knowing what has happened, Betty casually asks him if he can pick something up on his way back from work tomorrow.

John explodes.

Betty has no idea what just happened.

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Lifestyle of the rich and the famous

Our highly commercialized world pumps us with the idea that being rich and famous is a good thing. Even things “mere mortals” find difficult to deal with, like going on a diet or breaking up with a partner, are leveraged to create more fame and more fortune for the celebrities. Scandals are just useful ways to sell the next movie or the new album. So useful, in fact, that some of them are manufactured.

In their song Lifestyle of the Rich and the Famous, Good Charlotte sing about how celebrities complain all the time and say their life is hard, even though they have money, mansions and other things money can buy. By contrasting fame and fortune with living on the streets, this song reflects general public sentiment very well.

But it is not true.

If you have been anywhere near a TV set in the past few weeks, read any newspaper or even glanced at a magazine at the checkout line, you have seen them – Prince William and Kate Middleton. Their lives and upcoming wedding were covered from every angle and then, their wedding was covered in even more detail. Anyone who had anything to do with them at any time was interviewed ad nauseam and every bit was replayed over and over again.

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Topsy Turvy World (3)

US gun ownership vs. gun deaths by state

As with the other posts in this series, the points below show that in life, there is no gain without a loss and no loss without a gain. Life is just wonderful that way.

Some of the points were inspired by Blink: The Power of Thinking Without Thinking, a high recommended book Ronit and I have been reading and discussing lately. Other points were just inspired by life.

Should police be armed better or will this lead to more violence?

Should possible offenders be chased down and captured or will this lead to unnecessary damage?

Do you really know why? What would happen if you had to explain yourself?

Is it better to be safe or does being safe sometimes make you sorry?

Do social media sites help us make friends or lose the ones we already have?

This post is part 3 of 4 in the series Topsy Turvy World

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How to Raise Friendly Kids (3): Friends are forever

If you want your kids to be friendly and succeed in life, you must help them develop social skills by providing them with many opportunities to experience interaction with friends. So what are those social skills kids need?

Last week, I described the first 8 out of 15 friendliness skills and today, I will introduce you to another 7: Avoiding criticism, Being positive, Keeping secrets, Never gossiping, Not being bossy, Listening and Being fun.

I believe that these skills are more important than academic and thinking skills, because social skills can clear the way to good academic performance, but not the other way around. Stress is the biggest inhibitor of thinking and creativity, so having good social skills and a good social group can make sure your child is happy and confident, which will expand their capacity for learning.

This post is part 3 of 4 in the series How to Raise Friendly Kids

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