How to Manage Difficult People Series

Difficult people are energy consumers, hence the title “difficult”. When you spend time with them, and sometimes just when you are in their presence, you feel exhausted. Most people, after trying to handle difficult people a few times without success, label them as “difficult” and after a while, they give up trying.

I believe that difficult people struggle to recognize and manage their own feelings. Much like a person with a learning difficulty, difficult people have an emotional or social disability. It is a cycle. Their challenges make them difficult, so others avoid their company, which makes their disability even worse. Their need for company and external sources makes them more difficult, so they get less help and support. It never ends.

How to manage difficult people: Energy Consumers

I was a difficult child for my parents and they gave up on me. My teachers gave up on me and even my friends gave up on me. I needed lots of courage to go through self-reflection and recognize I was not an easy child, not an easy student and not an easy friend. Lucky me, I was only 16 years old when I realized that difficult people are very lonely, they are in lots of pain and no one around helps them, because they cannot take the risk of associating with them.

Difficult people do not have many friends because they are hard work. They usually stick to the group of people that have no choice but suffer their presence, like family, old friends and work colleagues. These people tolerate their presence, but start to resent them if they have to be with them for a long time. They will never initiate an interaction outside what they have to.

Every difficult adult was once a difficult child. At least, they had some difficulties that have made them develop those “difficulties” as a defense mechanism. Difficult children usually say, “No one wants to be my friend”. Grownups change it to, “I don’t need (many) friends”, or, “They’re stupid, anyway”, because their social difficulty is already part of their identity and they cannot see themselves without it. If someone told them they were difficult, they truly would not understand what it made them say it. They do not recognize their difficulty as a problem, usually because it is not a problem for them but for others.

This post is part 1 of 9 in the series How to Manage Difficult People

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How to manage difficult people: Types of difficulties

There are many types of difficult people. Some of them are similar and all of them try to overcome some kind of fear or use their behavior as a mechanism to fulfill a need.

The first step in managing difficult people is to recognize the type of difficulty, whether it is within yourself or others.

With every type listed below, write a name of one or two people that you know who are difficult for you that way. First, ask yourself, “Am I difficult that way?” and then move to other people you know. Try to find at least one person of each type before moving to the next difficulty.

Types of difficult people (1-10):

Exhibitionists

People that do things to be seen by others and to be in the spotlight. Their desire to be front and center and receive recognition may cause others to feel embarrassed and try to avoid their company.

Experts

People who like to be perceived as knowledgeable in a specific area. Whenever there is a discussion about the topic of their expertise, they expect others to consult with them only and if others dare to ask someone else, the expert feels insulted. People do not like being around experts, because they push their expertise rather than being kind about it.

This post is part 2 of 9 in the series How to Manage Difficult People

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How to Manage Difficult People: More Difficult People

Here are 10 more kinds of difficult people. Like in my previous post, I recommend finding people that match the description and checking if you have any of these behaviors.

Show offs

These are people that constantly tell you about their achievements and successes, their wisdom and their abilities. When you are next to them, they tell you the same victory stories over and over again, as if they are trying to convince you they are great.

Being around a show off increase our feeling of inadequacy. I had a friend that told everyone about how much she spent on every item she bought and how expensive it was, saying, “I bought this dress for $700. Wow, it was so expensive”. At first, I was happy for her, but after a while, I could not stop thinking I could buy more than 7 dresses for the same price. I think I was exhausted, because it was hard for me to manage my feelings of jealousy.

This post is part 3 of 9 in the series How to Manage Difficult People

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How to Manage Difficult People: Who is Not Difficult

If you have read about the 20 types of difficult people, you might have started to see difficult people everywhere. It must be very scary to think you are surrounded by them, but I think it is very important to define each difficulty better, because there are not that many of them out there.

Usually, we call others “difficult” when we find them hard to deal with. Although we find it hard to deal with them, this does not make them difficult people. Sometimes, the combination between people highlights their difficulty, so to make sure that the difficulty is not just a conflict between the two of you but something general, check that this behavior is a pattern that appears in this person’s communication with others as well.

If more than three people think they have a dysfunctional relationship with this person, and for the same reasons, it is usually a sign that the problem is with the difficult person and not with the combination of both of you. If others share mixed impressions of that person, we should take a closer look at our particular interactions with him or her.

For us to consider someone as difficult, we also need to make sure that the behavior is not temporary but consistent. We all have times when we show off, we all joke sometimes and even say something sarcastic, but it does not make us difficult. Usually, it needs to happen consistently over a period to be considered a problem. If someone is suddenly difficult, he or she is not a difficult person – they are just experiencing a temporary challenge they cannot handle. In that situation, maybe there is something we can do to help them.

Here are types that can be mistaken for being difficult and we need to be careful before considering them difficult.

This post is part 4 of 9 in the series How to Manage Difficult People

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How to Manage Difficult People: What are They Missing?

People who are energy consumers do not have an easy life, not only because others keep away from them or that they do not get what they want, but because it is a cycle. A never-ending cycle. What they are missing is a feeling.

While they behave in a way that aims to achieve this feeling, others feel uncomfortable and awkward around them, stay away from them or react in an aggressive way towards them, so they feel bad and miss that feeling even more. The problem is not with them missing a feeling but that they try to get that feeling in a way that others do not like. Sometimes, their behavior seems like they are unable to read social cues or they do not follow the unwritten rules of normality.

Personally, I have an allergy to the concept of normality. I believe it is overrated and sometimes confused with majority or average. However, I still think there are socially acceptable rules in every group and that following them will give you an advantage, while not following them will make you a social outcast.

As a special education professional who works with lots of social outcasts that are not normal/average/the majority, I wish our society would be more tolerant towards different people. Yet, while helping them, I spend most of my energy teaching them the “rules of the game”, instead of protesting the closed mindedness of society.

Yes, we need to create a more accepting society, but when we need to face the day-to-day challenges of living with a difficult loved one, changing a whole society is way more challenging than changing one person.

This post is part 5 of 9 in the series How to Manage Difficult People

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How to Manage Difficult People: What They Really Need

Let’s say you are willing to make the effort to manage the difficult people in your life and help them get the feeling they are missing, the feeling that causes them to behave the way they do. How can you tell what is the feeling they really need?

Needs are a complex issue. They are feelings that are so strong that you believe you cannot live without them. Each person’s needs are very individual, but they definitely get them out of control. If you can control a need, it is no longer a need but more of a preference.

Many people confuse wishes, desires, preferences, values and needs. Although they all have something in common, they differ in intensity.

If you have a discussion or an interaction with a difficult person and you feel their demands are a bit too strong and that they are having a little panic about their request, ask them, “What will happen if you don’t get it?” or “What will happen if things don’t happen the way you want them?” or “What’s the worst thing that can happen?”

This question creates a loop in their brain and the answer does not matter. Their subconscious will answer itself and lower the difficult person’s tension from “I absolutely must have it” to “OK, well, I won’t die without it, so maybe it’s not the end of the world after all”.

This post is part 6 of 9 in the series How to Manage Difficult People

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How to Manage Difficult People: Helping a Difficult Person

As you have seen in the previous post, every difficult behavior can be mapped to an unfulfilled need that the “difficult person” cannot find other ways to fulfill. Each need is a strong belief that they must have something, they cannot live without it and they can only get it by “being difficult”.

Now that you understand the missing feeling that difficult people are searching for, you are probably asking yourself, “What do I do to give it to them?”

One of the biggest challenges of helping and supporting difficult people is the fear that giving them what they want will make them think their obnoxious behavior is a good strategy of getting what they want and it will only make things worse. I have heard this claim millions of times when working with children – “If a child is behaving in a bad way and you give him what he wants, he learns that this is a legitimate way to get what he wants”.

Well, that is not the case.

Focus on needs, not desires

There is a big difference between giving children what they say they want and giving them what they need. Much like difficult people, children do not know that they behave the way the do to fulfill a need. If they knew, they would give themselves that thing without the difficult behavior.

If you focus on giving them what they need, then after a while, when the need is fulfilled, they will calm down and ease their demands. I am not saying, “Give them what they want”, I am saying, “Give them what they really need”. Give them what they are missing, because they do not know how to give it to themselves and may not even know what it is.

This post is part 7 of 9 in the series How to Manage Difficult People

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How to Manage Difficult People Using "Why?" and "What?"

Difficult behavior is always a sign that there is an unfulfilled need. Most of the time, everybody focuses on the desires the difficult people express and not on their needs, while the difficult people are so stuck on what they want that they are not at all in a position to fulfill their own needs.

That can be changed by you helping them find what they need and by helping them get it.

The following technique was developed by observing 2- and 3-year-old kids. At the age of 2, they start with the question phase. Here is a typical discussion I have had with my own children and many kids I have worked with.

“What’s this?”

“It’s a card game?”

“What’s a card game?”

“It’s a pack of cards with things printed on them that we use to play a matching game”.

“What’s a matching game?”

“It’s a game where you have two cards that look exactly the same and you have to find them out of all the cards”.

“Why do we have to play a matching game?”

“It’s good for our brain. We learn to recognize things that are the same and others that are different”.

“Why is it good for our brain?”

And this conversation can go on forever if I could manage answering questions forever. The trick is always to answer calmly. It is a game, a very healthy game, and children learn a lot from it. You could say that this type of questioning is difficult behavior, but I think it is your reaction that makes it a learning experience or a difficult behavior. If you answer calmly, it is a learning experience. If you answer with anger, it becomes a difficult behavior.

This post is part 8 of 9 in the series How to Manage Difficult People

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How to Manage Difficult People: A Holistic Approach

We all have “need tanks” and they are full or empty due to the circumstances in our life. We can direct some of the events that influence us, but we cannot direct all of them. We cannot control everything that happens to us in life, but we can control what we do about it and learn to keep our balance.

If you lose your job, your certainty tank is emptied all of a sudden. If you divorce, your love and connection tank goes down so quickly your life will be hard for a while. If you have a new job and you need to work exactly at the same times of the day and you need to accumulate lots of working days until you can have a holiday, then your variety level is at risk. If you have just joined a sewing club, where everyone there is so advanced you need to catch up, then your significance may suffer.

Personal development is a very good way to learn to fill our tanks. We learn to balance ourselves by discovering who we are, how we think, how we function and what makes us happy and successful. It is very important to know that the balance is different from one person to another. What one sees balance might feel out of balance for another. When we consider needs, they also contradict each other sometimes.

Conflicting needs

Our four needs are in constant conflict with each other and require each person to balance them based on his or her definition of balance.

This post is part 9 of 9 in the series How to Manage Difficult People

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