How to Manage Difficult People: A Holistic Approach

This entry is part 9 of 9 in the series How to Manage Difficult People

We all have “need tanks” and they are full or empty due to the circumstances in our life. We can direct some of the events that influence us, but we cannot direct all of them. We cannot control everything that happens to us in life, but we can control what we do about it and learn to keep our balance.

If you lose your job, your certainty tank is emptied all of a sudden. If you divorce, your love and connection tank goes down so quickly your life will be hard for a while. If you have a new job and you need to work exactly at the same times of the day and you need to accumulate lots of working days until you can have a holiday, then your variety level is at risk. If you have just joined a sewing club, where everyone there is so advanced you need to catch up, then your significance may suffer.

Personal development is a very good way to learn to fill our tanks. We learn to balance ourselves by discovering who we are, how we think, how we function and what makes us happy and successful. It is very important to know that the balance is different from one person to another. What one sees balance might feel out of balance for another. When we consider needs, they also contradict each other sometimes.

Conflicting needs

Our four needs are in constant conflict with each other and require each person to balance them based on his or her definition of balance.

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How to Manage Difficult People Using "Why?" and "What?"

This entry is part 8 of 9 in the series How to Manage Difficult People

Difficult behavior is always a sign that there is an unfulfilled need. Most of the time, everybody focuses on the desires the difficult people express and not on their needs, while the difficult people are so stuck on what they want that they are not at all in a position to fulfill their own needs.

That can be changed by you helping them find what they need and by helping them get it.

The following technique was developed by observing 2- and 3-year-old kids. At the age of 2, they start with the question phase. Here is a typical discussion I have had with my own children and many kids I have worked with.

“What’s this?”

“It’s a card game?”

“What’s a card game?”

“It’s a pack of cards with things printed on them that we use to play a matching game”.

“What’s a matching game?”

“It’s a game where you have two cards that look exactly the same and you have to find them out of all the cards”.

“Why do we have to play a matching game?”

“It’s good for our brain. We learn to recognize things that are the same and others that are different”.

“Why is it good for our brain?”

And this conversation can go on forever if I could manage answering questions forever. The trick is always to answer calmly. It is a game, a very healthy game, and children learn a lot from it. You could say that this type of questioning is difficult behavior, but I think it is your reaction that makes it a learning experience or a difficult behavior. If you answer calmly, it is a learning experience. If you answer with anger, it becomes a difficult behavior.

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Wonders of Creation

Are your kids the most precious, amazing and wonderful things in the world?

If you are not sure, keep reading.

Parents, like most people, often view the world in absolute terms – “This is pretty”, “This is wrong”, “This smells good” or “How rude!” Naturally, the way they view their children is similar. They break each child down into separate properties, such as looks, math skills, strength and manners, and assign a rating or a score to each one of these important aspects in each child.

The result is disappointing more often than not, simply because nobody is perfect in every way, let alone kids, who undergo big changes and have not mastered every rule in their parents’ book. This is particularly apparent during the teenage years, when even calm and obedient children turn into full-sized, defiant and opinionated creatures. Many parents of teenagers are so focused on what their sons and daughters are not doing (right) they have a hard time remembering how they behaved last year, when they were still in primary school.

But your kids are the most precious, amazing and wonderful things in the world.

Really.

First, consider the odds of any of them being born at all. Out of thousands of potential partners in your life, you have chosen only one to have each child with. That child would not be the same if you had chosen anybody else.

Out of hundreds of eggs and billions of sperm, only one sperm combined with one egg to produce each child. The odds of having that particular child with those particular physical traits and basic character make winning the lottery seem like a sure thing.

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How to Manage Difficult People: Helping a Difficult Person

This entry is part 7 of 9 in the series How to Manage Difficult People

As you have seen in the previous post, every difficult behavior can be mapped to an unfulfilled need that the “difficult person” cannot find other ways to fulfill. Each need is a strong belief that they must have something, they cannot live without it and they can only get it by “being difficult”.

Now that you understand the missing feeling that difficult people are searching for, you are probably asking yourself, “What do I do to give it to them?”

One of the biggest challenges of helping and supporting difficult people is the fear that giving them what they want will make them think their obnoxious behavior is a good strategy of getting what they want and it will only make things worse. I have heard this claim millions of times when working with children – “If a child is behaving in a bad way and you give him what he wants, he learns that this is a legitimate way to get what he wants”.

Well, that is not the case.

Focus on needs, not desires

There is a big difference between giving children what they say they want and giving them what they need. Much like difficult people, children do not know that they behave the way the do to fulfill a need. If they knew, they would give themselves that thing without the difficult behavior.

If you focus on giving them what they need, then after a while, when the need is fulfilled, they will calm down and ease their demands. I am not saying, “Give them what they want”, I am saying, “Give them what they really need”. Give them what they are missing, because they do not know how to give it to themselves and may not even know what it is.

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Me Too

Kids go through many periods as they grow up, including the “What?” period, the “Why?” period and the “No!” period. Each one of them serves a purpose and, if the parents go through it well, the children develops another healthy part of their character and understand the world a bit better. But the “Me too” period seems to last all the way through childhood, adolescence and sometimes never ends…

From the parents’ perspective, “Me too” can be very annoying, because kids sometimes ask for really inappropriate things, but for children learn about the world by observing and mimicking others, so there is nothing more natural and healthy than wanting what the others have or trying to do what the others are doing.

In our family, 10-year-old Noff is much younger than Tsoof (16) and Eden (23), so when she wants something they have, they used to get upset, until they got used to it.

When she was little, we often tried to respect her choice of food, so we asked her what she wanted to eat, gave her some options and helped her prepare the food she liked. But often, when she sat at the table, she saw that Eden had something else to eat and seemed to be enjoying it very much. Noff would promptly forget she ever wanted anything else and ask Eden to share.

“Eden, can I have some mango too”, she would say.

“But you said you wanted cereal”, Eden would complain, “I brought enough mango for me, because you wanted something else”.

“Yes, but now I want mango too”, Noff explained, as if that was the most obvious an innocent thing in the world. And for her, it was.

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How to Manage Difficult People: What They Really Need

This entry is part 6 of 9 in the series How to Manage Difficult People

Let’s say you are willing to make the effort to manage the difficult people in your life and help them get the feeling they are missing, the feeling that causes them to behave the way they do. How can you tell what is the feeling they really need?

Needs are a complex issue. They are feelings that are so strong that you believe you cannot live without them. Each person’s needs are very individual, but they definitely get them out of control. If you can control a need, it is no longer a need but more of a preference.

Many people confuse wishes, desires, preferences, values and needs. Although they all have something in common, they differ in intensity.

If you have a discussion or an interaction with a difficult person and you feel their demands are a bit too strong and that they are having a little panic about their request, ask them, “What will happen if you don’t get it?” or “What will happen if things don’t happen the way you want them?” or “What’s the worst thing that can happen?”

This question creates a loop in their brain and the answer does not matter. Their subconscious will answer itself and lower the difficult person’s tension from “I absolutely must have it” to “OK, well, I won’t die without it, so maybe it’s not the end of the world after all”.

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Honesty

Personal integrity and honesty are very important to me. One of the strongest values my dad managed to pass on to me is the truth. Numerous times during my childhood, I saw him sacrifice acceptance and even money in order to follow what he believed to be true and real. He also repeated that lesson to me often.

While growing up, however, I found out this was not the case with everyone. There were many situations in which I knew the truth and witnessed people denying it or acting as if the opposite was the case.

When I talked to my mom about it, she told me, “Sometimes, people don’t exactly lie, but they tell a ‘white lie’ to avoid complications or embarrassment”. The world, it turned out, was not a courtroom drama, where it was “the truth, the whole truth and nothing but the truth”.

In fact, it seems that lies have been institutionalized and you cannot get very far without them anymore.

Some time ago, I attended what I thought would be a series of presentations on building great websites, but turned out to be a series of presentations on various topics, including personal philosophy, business, training and other things. One particular presentation was called “Do not lie” and it made me revisit the issue of living honestly from an adult and even a parent perspective.

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How to Manage Difficult People: What are They Missing?

This entry is part 5 of 9 in the series How to Manage Difficult People

People who are energy consumers do not have an easy life, not only because others keep away from them or that they do not get what they want, but because it is a cycle. A never-ending cycle. What they are missing is a feeling.

While they behave in a way that aims to achieve this feeling, others feel uncomfortable and awkward around them, stay away from them or react in an aggressive way towards them, so they feel bad and miss that feeling even more. The problem is not with them missing a feeling but that they try to get that feeling in a way that others do not like. Sometimes, their behavior seems like they are unable to read social cues or they do not follow the unwritten rules of normality.

Personally, I have an allergy to the concept of normality. I believe it is overrated and sometimes confused with majority or average. However, I still think there are socially acceptable rules in every group and that following them will give you an advantage, while not following them will make you a social outcast.

As a special education professional who works with lots of social outcasts that are not normal/average/the majority, I wish our society would be more tolerant towards different people. Yet, while helping them, I spend most of my energy teaching them the “rules of the game”, instead of protesting the closed mindedness of society.

Yes, we need to create a more accepting society, but when we need to face the day-to-day challenges of living with a difficult loved one, changing a whole society is way more challenging than changing one person.

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Pursuit of Selfishness

Ronit and I read a lot about happiness, we talk a lot about happiness, we write a lot about happiness and we do our best every day to be happy. In fact, we believe that happiness should be the main pursuit of everybody’s life. But some people say this focus is filling the world with selfishness and that people who want personal happiness are selfish.

In a book called The Lonely Crowd, David Riesman wrote in 1950 that people could be split into two groups. He said that the inner-directed person “has a trustworthy character and builds his life on the stability and security of his family. Usually, he believes in the Judeo-Christian faith”. The other-directed person, on the other hand, is “dependent on the approval of others, especially experts. They are consumed by a quest for personal happiness, so that … anything becomes permissible if it makes me happy”.

Yes, this is an old book, but I read this quote this morning in a much newer book on personal power and relationship skills, so the notion that our pursuit of happiness makes us selfish and self-centered is still very much alive today.

So what’s the deal? Does personal happiness equate to selfishness? Does the search for personal fulfillment make us lonely?

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How to Manage Difficult People: Who is Not Difficult

This entry is part 4 of 9 in the series How to Manage Difficult People

If you have read about the 20 types of difficult people, you might have started to see difficult people everywhere. It must be very scary to think you are surrounded by them, but I think it is very important to define each difficulty better, because there are not that many of them out there.

Usually, we call others “difficult” when we find them hard to deal with. Although we find it hard to deal with them, this does not make them difficult people. Sometimes, the combination between people highlights their difficulty, so to make sure that the difficulty is not just a conflict between the two of you but something general, check that this behavior is a pattern that appears in this person’s communication with others as well.

If more than three people think they have a dysfunctional relationship with this person, and for the same reasons, it is usually a sign that the problem is with the difficult person and not with the combination of both of you. If others share mixed impressions of that person, we should take a closer look at our particular interactions with him or her.

For us to consider someone as difficult, we also need to make sure that the behavior is not temporary but consistent. We all have times when we show off, we all joke sometimes and even say something sarcastic, but it does not make us difficult. Usually, it needs to happen consistently over a period to be considered a problem. If someone is suddenly difficult, he or she is not a difficult person – they are just experiencing a temporary challenge they cannot handle. In that situation, maybe there is something we can do to help them.

Here are types that can be mistaken for being difficult and we need to be careful before considering them difficult.

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