Archive for the ‘Emotional Intelligence’ Category
How to Manage Difficult People: Who is Not Difficult
If you have read about the 20 types of difficult people, you might have started to see difficult people everywhere. It must be very scary to think you are surrounded by them, but I think it is very important to define each difficulty better, because there are not that many of them out there.
Usually, we call others “difficult” when we find them hard to deal with. Although we find it hard to deal with them, this does not make them difficult people. Sometimes, the combination between people highlights their difficulty, so to make sure that the difficulty is not just a conflict between the two of you but something general, check that this behavior is a pattern that appears in this person’s communication with others as well.
If more than three people think they have a dysfunctional relationship with this person, and for the same reasons, it is usually a sign that the problem is with the difficult person and not with the combination of both of you. If others share mixed impressions of that person, we should take a closer look at our particular interactions with him or her.
For us to consider someone as difficult, we also need to make sure that the behavior is not temporary but consistent. We all have times when we show off, we all joke sometimes and even say something sarcastic, but it does not make us difficult. Usually, it needs to happen consistently over a period to be considered a problem. If someone is suddenly difficult, he or she is not a difficult person – they are just experiencing a temporary challenge they cannot handle. In that situation, maybe there is something we can do to help them.
Here are types that can be mistaken for being difficult and we need to be careful before considering them difficult.
How to Manage Difficult People: More Difficult People
Here are 10 more kinds of difficult people. Like in my previous post, I recommend finding people that match the description and checking if you have any of these behaviors.
With every type listed below, write a name of one or two people that you know who are difficult for you that way. First, ask yourself, “Am I difficult that way?” and then move to other people you know. Try to find at least one person of each type before moving to the next difficulty.
Show offs
These are people that constantly tell you about their achievements and successes, their wisdom and their abilities. When you are next to them, they tell you the same victory stories over and over again, as if they are trying to convince you they are great.
Being around a show off increase our feeling of inadequacy. I had a friend that told everyone about how much she spent on every item she bought and how expensive it was, saying, “I bought this dress for $700. Wow, it was so expensive”. At first, I was happy for her, but after a while, I could not stop thinking I could buy more than 7 dresses for the same price. I think I was exhausted, because it was hard for me to manage my feelings of jealousy.
How to manage difficult people: Types of difficulties
There are many types of difficult people. Some of them are similar and all of them try to overcome some kind of fear or use their behavior as a mechanism to fulfill a need.
The first step in managing difficult people is to recognize the type of difficulty, whether it is within yourself or others.
With every type listed below, write a name of one or two people that you know who are difficult for you that way. First, ask yourself, “Am I difficult that way?” and then move to other people you know. Try to find at least one person of each type before moving to the next difficulty.
Types of difficult people (1-10):
Exhibitionists
People that do things to be seen by others and to be in the spotlight. Their desire to be front and center and receive recognition may cause others to feel embarrassed and try to avoid their company.
Experts
People who like to be perceived as knowledgeable in a specific area. Whenever there is a discussion about the topic of their expertise, they expect others to consult with them only and if others dare to ask someone else, the expert feels insulted. People do not like being around experts, because they push their expertise rather than being kind about it.
How to manage difficult people: Energy Consumers
Difficult people are energy consumers, hence the title “difficult”. When you spend time with them, and sometimes just when you are in their presence, you feel exhausted. Most people, after trying to handle difficult people a few times without success, label them as “difficult” and after a while, they give up trying.
I was a difficult child for my parents and they gave up on me. My teachers gave up on me and even my friends gave up on me. I needed lots of courage to go through self-reflection and recognize I was not an easy child, not an easy student and not an easy friend. Lucky me, I was only 16 years old when I realized that difficult people are very lonely, they are in lots of pain and no one around helps them, because they cannot take the risk of associating with them.
Difficult people do not have many friends because they are hard work. They usually stick to the group of people that have no choice but suffer their presence, like family, old friends and work colleagues. These people tolerate their presence, but start to resent them if they have to be with them for a long time. They will never initiate an interaction outside what they have to.
Every difficult adult was once a difficult child
At least, they had some difficulties that have made them develop those “difficulties” as a defense mechanism. Difficult children usually say, “No one wants to be my friend”. Grownups change it to, “I don’t need (many) friends”, or, “They’re stupid, anyway”, because their social difficulty is already part of their identity and they cannot see themselves without it. If someone told them they were difficult, they truly would not understand what it made them say it. They do not recognize their difficulty as a problem, usually because it is not a problem for them but for others.
I believe that difficult people struggle to recognize and manage their own feelings. Much like a person with a learning difficulty, difficult people have an emotional or social disability. It is a cycle. Their challenges make them difficult, so others avoid their company, which makes their disability even worse. Their need for company and external sources makes them more difficult, so they get less help and support. It never ends.
Be Friendly, Be Happy
People are social creatures. They live in groups, they need the groups and they rely on the groups to survive. This creates some dependency that no one likes. Yes, some people need friends more than others do, but living on our own, not seeing or being in contact with the outside world, would bring an end to human kind.
Friends and friendships are very important to all people, even to those who find it hard to admit, and what social skills we do not have naturally, we can develop.
In the past year, I have had many opportunities to talk and write about my successes. When I examined each of them, I realized that being a very social creature, loving people, understanding the way they function and using my good social skills were real assets to me.
Social skills – Nature or Nurture?
I have not always been a very friendly person. Not that I did not like company, but until the age of 16, I did not really understand the social rules I needed to live by. I had no friends, I got into frequent conflicts with the ones I did hang around with and I was lonely and miserable. My parents had no friends either, so I could not learn from them the right things to say and do around other people.
Then, I stopped reacting without thinking about the impact it has on my relationships and I learned that friendly people are happy people and that social skills can be learned.
My Name is My Identity
Recently, I ran a series of workshops with about 700 students in grades 6 and 8. The workshops were about diversity and acceptance and how to treat migrants coming from different cultural backgrounds. One of the questions that came up in every session was about names – what do you do with your name once you move to live in a different country?
I have been running these workshops over the last 4 years and have seen over 10,000 students from grade 4 to grade 12. In many places, the kids were convinced that changing a name is a must when you move to a new country and when I ask them if they know the meaning of their name, surprise, surprise (or maybe not), most of them do not know the meaning of their own name.
Out of 700 students, only about 30 raised their hands to share the meaning of their names with others, while the rest were nameless. They did not know what the meaning of their names was or why their parents had given them that name. They knew nothing about the story of their name.
I believe that explains why they people change their names once they move to another country and why the people in their new country expect them to “localize” their name.
To get the kids’ interest, I told them that in my tradition, the name you are given determines your destiny. You will have the character of the name or the character of the person you are named after. My name is a Hebrew name, which means “little happy song” (in a female form). I think I live up to my name, because I dedicate my life to “singing the happiness song” and teaching others to find their own happiness. It is no coincidence that my life coaching business is called “Be Happy in LIFE”.
I am also short…
Living in a Dress Rehearsal
Kids are little philosophers practicing the theories of the great philosopher of all times in real life. They live in the simplest stage show that is their life, without much sophistication and with no budget. This is ability smart, knowledgeable and experienced grownups need to learn from their children.
Kids do not have tomorrows. The younger they are, the more limited their understanding of time and the harder it is to explain to them what they will gain tomorrow if they just try a bit harder or wait a little bit longer today. One of parents’ biggest frustrations is their inability to explain why to try harder today for some imaginary tomorrow. Kids, on the other hand, do not understand why they should try harder, because from their point of view, fun is the best way to navigate through life and “hard” and “fun” do not go together.
Kids’ attitude to fun as a compass is perceived by grownups as a limitation, a lack of perspective and experience. I wonder sometimes who is missing perspective. Kids, the artists of living in the now, whose present is full of fun, or their parents, the champions of living in the future, whose present is an endless cycle of anxiety?
Children invest all their energy in what they will achieve in the short term. Adults, convinced they need to delay their gratifications, exaggerate this and without meaning to, they have invented the opposite of enjoinment and fun and have turned their life into a dress rehearsal for the “real thing”.
Cancer Girl: Lesson in Acceptance
There is something natural and inspiring about the way young children handle diversity before they are corrupted by media and the heartaches of life. I think there is much we can learn from them about acceptance.
I have been heavily involved in diversity education for years, helping teachers, parents and students learn to accept the differences among people rather than being afraid of those who are different from them. I write programs, run activities and deliver presentations to help them recognize that even behind a person who seems very different there is a human being just like them.
Last month, I saw with my own eyes how this lesson could be taught without lesson plans, without intention, just by letting circumstances unfold and allowing kids to observe.
It was Sunday and our Diversity Tent at the Queensland Multicultural Festival was full of children doing arts and crafts. My daughter Eden (22) came to help me set up early in the morning. When the volunteer who promised to come and help did not show up, my 10-year-old daughter Noff also spent the day with us, helping kids her age and younger draw and paint. We wrote the kids’ names in different languages and they were all very happy and excited to see their names written differently.
About half way through the day, a 12-year-old boy came and sat at one of the tables. A gorgeous little girl, who was about 4 years old, wandered over to him and climbed onto one of the seats. The little girl was teeny tiny and did not have any hair. She had a tube taped to her nose with a band-aid. She wrote her name, Joelle, on one of the bookmarks. She was beautiful and it was obvious she was sick and had come straight from hospital for a day of fun at the festival. Everyone looked at her with sadness, feeling a bit uncomfortable. Her brother, who sat next to her, looked up from his coloring and said, “I’m Ashton and this is my sister. She has cancer”.
Bam!
A Little Bit Unhappy
In the past month, I heard it a lot. I had client after client sitting on my “life coaching deck” and talking about being totally unhappy about some things in their life. They were unhappy about their relationship with their partner, their kids, their health, their job, their money or their social life, and they wanted it to stop.
When this happens, I tell them there is something good about being unhappy. They always look at me surprised, thinking I have fallen on my head, but gradually, they understand that being unhappy and going to see a life coach is a wonderful sign that your body is talking to you and you are listening and actually doing something about it.
Congratulations, you are unhappy!
If you are unhappy with something in your life, congratulations! You are aware of your best navigating compass – your feelings.
Some people think happiness is an airy-fairy thing that cannot be explained and understood, not to mention controlled. Many people say they want to control their feelings in fear that their feelings might take over and control them.
But feelings do not have a mind of their own. They are a compass that lets us know where we should or should not go, we just have to look at it from time to time and see the direction it is pointing to. It is very simple. If it says, “I am not happy”, change directions. If it says, “I am happy”, keep going the same way.
I think this realization has helped me lots in life. When some of my friends, who know I am a happiness coach, ask me, “Well, Ronit, What is your formula for happiness?” I answer, “Tune into your body and let your feelings guide you”.
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